5 Easy Steps to Enhancing Your Security Guard Service
When property managers employ security guard companies they have an image in mind of what their contract security force will look like, but too often what they get is not what they envisioned. What we have discovered is that almost all security guard companies are capable of providing the service that property managers want, but too often do not because of a lack of ongoing quality control processes.
Security guard companies are unlike any seller a home manager usually hires. If you employ a painter, you are able to see whether or not they do their jobs by looking at the walls. However, when you employ a security guard business, how often can you determine if the guard organization is performing their job which includes running background checks and drug screenings, providing great training to your own guards, and efficiently monitoring and supervising your guards. In the majority of instances they likely are, but it’s important to implement a method of verification and quality control to ensure that problems connected with the deficiency of doing these jobs don’t start to occur.
In this article we will discuss five (5) easy steps to enhancing your safety guard service and attaining what you picture as your perfect keyholding hertfordshire.
Display Your Guards Qualifications
In most states, guards have been mandated to have a predetermined level of training before they could start working as security guards. If your state is one of these states, ensure your security guard organization is compliant.
If you are in a country where there are no state requirements for guard certification, then inquire into the type of training that is being supplied by your security provider and inquire does it seem adequate.
It is also the security guard firm performing history and drug screenings on all your guards until they send them to your own property? If they are, they should be providing you with verifications. If not, why?
Another superb method to screen if the guard is a good fit for your house is to perform a short”interview” to get a feel for the guard and also to explain your expectations. This first dialogue can tell you a lot about what to expect from that shield and it gives you a chance to ask another shield if you feel it is necessary.
Evaluate Guard Training
Though most security guard companies have an extremely comprehensive orientation that introduces every shield to the business itself, in many cases the guard’s orientation to his assigned land is not as complete. We call the orientation to the assigned land”Site Specific Training”. Learn What your site specific training looks like:
• Does it occur at your premises?
• Who does the training?
• Just how long is each new officer educated?
• Just how long can the security firm double bank?
Determine the answer to each of these questions and make sure they match what you feel is sufficient. You should even consider sitting in on your safety guard business’s orientation and your site special training to get an understanding of what goes on preparing a shield to operate in your premises.
Review Your Guard’s Supervision
Guard supervision is one of the main factors of good security guard service. When security companies provide poor oversight, there is not enough emphasis placed on preventing mistakes, problems, and complaints. Lack of oversight also removes the chance for the guard to understand and better understand their duties. If the guards are not being supervised, they start to feel their work is not important and they start to see themselves as not as a region of the security team. When guards don’t feel like part of your team it typically leads to unacceptable practices such as unprofessional behaviour, tardiness, and even theft.
Depending on the structure of your contract, onsite managers might not be included. If your contract doesn’t demand onsite oversight, how can your security guard firm remotely supervise its guards? Outside of the Standard security firm field supervisor spot checks, the two methods of remote oversight that prove most effective are:
If your guards are required to make rounds of your premises, then a method for monitoring them while on duty is essential. Officer Tour Tracking Systems provide a remote way of monitoring the guards while they are in your premises. These monitoring systems permit the security guard business to track the log and time the activity of these guards while they are making rounds to various areas in your premises. Most Officer Tour Tracking Systems can create reports which empower the safety guard firm to quickly get an understanding of if the guard is making rounds. The property manager also needs to be provided with an updated version of these reports. Manufacturers of these systems comprise Deggy and Timekeeping Systems, Inc..
In addition to Officer Tour Tracking systems, we’ve discovered that having a method for guards to check in regularly with the safety guard provider provides a method of earning sure each guard is secure and alert. By having guards check-in regularly together with the safety guard business, at least each 30 minutes, guards feel their security is important and being awake and attentive is also an significant part their job.
Inspect Your Favorite
After hours inspections of your guards are always good ways of finding out just what is happening with your safety while you are not there. Through these inspections, make sure that you ask your safety guards questions about their responsibilities and duties to ensure they understand their jobs. In reality, we suggest getting your safety guards audited regularly, formally (i.e. post inspection) and (i.e. secret shopped) with a certified security consultant as part of your ongoing security program. Bear in mind, when choosing a security consultant be sure the consultant is not really a security guard business. If so, your audit is sure to turn up problems with your existing security guard business.